UFCW and Employers Trust

Important Information

  • Disease Management - Click Here for additional information on the Disease Management Program (UEBT participants)
  • Minimum System Requirements
  • PPO Plan members of UEBT & UFCW Northern CA & Drug Employers H&W Trust Fund Click Here to order replacement Blue Shield ID cards.

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Health & Welfare Services

Health & Welfare Services
your source for information on medical claims status and payment information


Health & Welfare Services Department

The Health & Welfare Services Department provides Health & Welfare benefits and eligibility information to our members and to providers who serve our members, as well as processing and payment of PPO medical, dental and Sick Leave claims.

The Health & Welfare Services Department is the source for information on medical claims status and payment information for members on the PPO / Open Plan, as well as claims status for EMAP, Premier Access Dental and Open Dental Plan, PPOC claims, and Sick Leave claims.

The department also processes and coordinates the following member and / or provider requests:

  • Eligibility updates
  • Open Enrollment/Annual Verification
  • Dependent Eligibility
  • Disability Extensions
  • ID Cards
  • Dependent Changes
  • Claims status

Contact Information

Health & Welfare Services DepartmentWe pride ourselves as being a one-stop-shop and our goal is to achieve one call resolution on all of our membership issues. If you have any questions about your access to Health & Welfare benefits, current eligibility, outstanding claims, how a claim was paid, or other information, please call us. Most inquiries are resolved within 72 hours.

Main Phone Number: (800) 552-2400
Fax Number: (925) 746-7549
Phone Hours: 7:30am - 5:30pm PT
Monday-Friday
Walk-in Hours: 8:30am - 4:30pm PT
Monday-Friday
Walnut Creek office:
1277 Treat Blvd, 10th floor
Walnut Creek, CA 94597
Roseville office:
2200 Professional Drive, Suite 200
Roseville, CA 95661

The Trust Fund office and the Benefit Funds administered are required under the Federal Health Insurance Portability Act of 1996, known as HIPAA, to take reasonable steps to ensure the privacy of your individually identifiable health information. All transactions are processed in a secure environment to protect the confidentiality of you and your family members.